WEDNESDAY, JUNE 26 | 2 PM EDT

JOIN OUR UPCOMING WEBINAR

 
Why do some products or services delight customers, while others don’t? In a highly competitive, global landscape, what sets a company’s products and services apart in the minds of customers is their experience with them.

Great experiences stand out by exceeding customer expectations, creating memories, and as a result, increasing loyalty, retention and brand value. Experience is emerging as a strategic and tactical imperative for organizations to stay relevant, grow and differentiate.

Delivering innovative, customer-centric solutions with design thinking, begins with empathy — the practice of listening and observation to understand how your customers interact with your products, services, brand and your people — and to build exceptional experiences for them around their pain points, needs and wants.

On June 26th, join Andrew Webster, VP of Transformation and Rick Menchaca, Senior Facilitator to learn:

  • A design thinking approach to customer experience

  • What customer empathy is

  • Design thinking skills anyone can master to help turn customer needs into exceptional human-centered solutions and experiences

  • How empathizing with customers surfaces user insights that will help develop products and services customers want and need