WEDNESDAY, JUNE 26 | 2 PM EDT
JOIN OUR UPCOMING WEBINAR
Great experiences stand out by exceeding customer expectations, creating memories, and as a result, increasing loyalty, retention and brand value. Experience is emerging as a strategic and tactical imperative for organizations to stay relevant, grow and differentiate.
Delivering innovative, customer-centric solutions with design thinking, begins with empathy — the practice of listening and observation to understand how your customers interact with your products, services, brand and your people — and to build exceptional experiences for them around their pain points, needs and wants.
On June 26th, join Andrew Webster, VP of Transformation and Rick Menchaca, Senior Facilitator to learn:
A design thinking approach to customer experience
What customer empathy is
Design thinking skills anyone can master to help turn customer needs into exceptional human-centered solutions and experiences
How empathizing with customers surfaces user insights that will help develop products and services customers want and need